I set a payment to go of ONCE on the 25/09/2013. However this amount went of again on the 25/10/2013 and i did not get a notification that this amount was paid again, bearing in mind that i had checked the recurring payments the day before the payments should go off this amount was not there. i called the online banking they advised me to go to the branch (Eastgate), I went to the branch & waited for an hour and was advised that this payment could not be reversed as i set it to go of again (which was incorrect), I was also advised by the consultant that there were 8 recurring payments and the online banking says this payment was suppose to go off twice. The branch then told me to contact the online banking which i did the following day and they told me that unfortunately there is nothing that they can do i have to call the recepient to transfer the money, i disagree with how everything was handled a s it is not my fault that payment was made again it is the Banks fault. I have been inconvenienced as now the public recepient advised that they will only transfer my money in two months.
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