I am writing to complain and voice my concerns over the poor and unfair service I recently received from FNB. The bank deactivated my account without notifying me or communicating to me in any way as to why they were going to freeze my account. I have subsequently not been able to receive my salary. When I went to the bank on Saturday, after the account was deactivated on the Thursday before, they informed me I would need a to provide them with all the necessary information one would need to provide when opening a new account, at a huge hassle to me! They have still not communicated to me as to why my account was frozen, nor have they made any attempt to follow up on any of my complaints. Not the best customer service from a bank that spends millions on marketing campaigns that claim they are revolutionizing banking in South Africa. I hope to hear back from them as soon as possible, in order for me to receive my salary. Time to look for a new bank?
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