I applied for an overdraft cheque account at the Woodlands branch. I submitted all the required documentation, including income letter and 3 months bank statements on 12 June.
I then received two smses saying I have to submit proof of income for my overdraft. I e-mailed the address given and said that it was submitted at the branch. They e-mailed me back saying they can only help me if I send my ID number - which was the Subject line of the e-mail. Then they finally got back to me and said that the account was active, with NO reference to any documents that have to be submitted.
I received another sms today saying the documents have to be submitted. So I once again e-mailed the same person, including the previous mails in that mail, asking what is going on. The person replied that the documents are needed... I do not understand (1) why I have to resubmit the documents, do they not have a system that is linked between the branches and whoever sent the smses? (2) the people at [Email Removed] cannot read and reply properly to e-mails they receive. I am entirely unimpressed with FNB and the unprofessional services.
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