I logged a complaint on their website more than a week ago and have not had any response. You would expect that for the premium you pay, you would get better service. When I placed my order, I specified a modification, which the salesman assured me could be done. Since then, I reminded 3 different ...
They have NO IDEA of customer service and don't care! My two orders, I was to supply my own fabric for each, which really they should be used to dealing with all the time! To get them to grips with this in the beginning was trying enough but I thought we had got there! To cut a long frustrating ...
Ongoing saga - delivery late - no apologies - no communication and when head office is phoned at 15h30 to talk to an 'executive' I am told that they have all just left for the day! Unless I get my delivery by Friday - the order will be cancelled at Wetherleys cost. ...
On the 14th September at 12.49pm I ordered a slip cover couch for my Mum in Bull Denim material. Order was paid for and I was assured delivery in 4 - 6 weeks. I received a call just over a week later to say that the fabric had been discontinued and that I needed to choose new fabric. I did this on ...
Delivery of furniture ordered late and only part of order is to be delivered and the balance 2-3 weeks later - which makes the delivery 3- 4 weeks late. Unacceptable under any circumstances. Branch Manager Nathan arrogant and had an attitude of tough accept it and move on! When you see comments ...
I ordered a full outside dining and lounge set from Wetherlys in mid July. Nearly 3 months later and I'm still waiting for the full order to be delivered. Firstly, the delivery was substandard when it was loaded, so they made plans to re-make the furniture - fair enough, I want quality furniture. ...