I needed to do a SIM swop from a macro SIM card to a micro SIM card. I am a vodacom contract customer. I phoned the call centre on the 3rd of December 2013. After 3 attempts of 20 minute waits for an agent to pick up, one finally did. "It takes 5 minutes", she said, "Just go to your ...
I refer to my previous complaint. Nothing has improved and I am still forced to use expensive pre paid sim cards from another supplier. Absolutely no use in having this contract at all. I want it to be cancelled due to non performance. This has been going on for almost two years now and getting ...
Why, over the last month, can I only pick up GSM signal? What's the point of you selling me a smart phone that I cannot use because your netwrok? I have been complaining since January 2013 about poor signal at my home and work. I live in Randburg and work in Rivonia. I do not get 3G coverage and ...
After a 25 minute call to vodacom accounts I put the phone down to avoid further frustration. The person who I had to deal with seemed illiterate and could not assist, yet could not put me through to a supervisor or give me a ref number. I upgraded my phone 2 months ago. My number is with ALL my ...
Build up from https:///vodacom/complaints/no-communication-with-client-1168830... To this date getting my credti from Vodacom is proving to be impossible. Promise after promise for return calls is broken and the response from the agents is "we only call back when there's positive ...
I had a Vodacom account which expired and I cancelled it, I was not aware that I cant keep my e-mail, (we use the e-mail for business, So I didnt want to get a new e-mail address. Since Friday I could not use my e-mail, because I took out a new contact by Telkom with much better service and ...