I booked my phone in with Vodacom Bayside in last week. I then received a sms saying that my phone was booked into Vodacom Tygervalley for the repair. I then called there and spoke to Janine who advised me on what the process was. I faxed her all the insurance information. She also advised me that ...
I Have upgraded my SmarS plan to SmartXL on my Galaxy3 on 31 October 2013 which gives me 400mb free data per month. Currently my account indicates that I have 3.32GB of data available, yet I'm am informed that I owe R13000-00 on my account?!! I have logged a call on 19 Novemebr after receiving an ...
I was told that my contract expires in March so I must wait until Feb to cancel my contract. Upon checking the terms I see I AM able to cancel now and continue paying until end of contract. It states I am to cancel AT LEAST 20 business days before. Copied from Vodacom website: " 4. Duration ...
I took out a Vodacom contract for my nephew. It is supposed to be a top up 135 with 100MB free data per month. Since I took the phone in October he has not once received his data. I have called the call centre on numerous occasions but have had no luck in getting this issue resolved. Please ...
I was the victim of a upgrade on my account - and when requesting it to be removed - I was repeatedly told it has been. However, after going to a store to try and upgrade - the system blocks it as I've already upgraded according to the software. I've tried for the last 3 weeks to resolve this - ...
Here's my story of Vodacom's incompetence, apathy, lethargy and arrogance. I purchased prepaid data for R999 on the 28th of Oct (it's their promo 12x1 GB prepaid data bundle). November's great... I get my 1 Gig of data. Come December and unbeknownst to me my 1 Gig of data for is NOT allocated. I ...