Somone phoned my husband from Vodacom direct because he was due for an upgrade. He upgraded over the phone and took Blackberry 9320. Few days later they delivered the phone with a new sim card which we never open, few days later normal debit order went off, and 2nd debit order and the 3rd debit. We ...
I would like to thank Kim Thornton for assisting me with my query that I logged on 29th November with Hello Peter after my disappointing service that I received with the call centre. My account was credited and I am happy. I just hope that I do not get billed for data unnecessary again as do not ...
I have been trying all day 18/12/2013 to get through to make a claim for a cell phone. I am put on hold for a long time and then the call is dropped. This is terrible service if you cannot a handle to work load get more staff! I wonder if they will refund me my calls when I eventually get through. ...
On 18/12/2013 at arround 15:30 I walk into the Menlyn Vodashop just to buy a prepaid nano sim card, I asked the lady that was standing at the door, what was need, and she told me my ID and proof of res, and i told her that, I don't have an ID as mine was lost and I'm still waiting for my new one, ...
I asked the courier service 3 weeks ago to return my phone to Vodacom Warehouse so that I could collect it as it was not possible to be delivered to me at that time. Ever since then I have been told to call back the following day as the phone was not in the warehouse. At one point I asked the call ...
Refund on overbilling was never done as promised. More poor service that doesn't follow through ...