I called the Vodacom customer care line. I spoke to an agent by the name of Ben. I clearly stated to him that i wanted to transfer my airtime to sms bundles and he gave me internet bundles. I phone again to tell them that they gave me the wrong bundles and they told me they are unreversable. I want ...
I used to be a Vodacom fan - I have a mobile account with them as well as a business internet account. However, over the last few months I have become increasingly frustrated at their complete lack of action regarding my complaints and their somewhat dubious customer service. Four months ago I ...
I opened a new contract with vodacom and moved a number from 8 TA to vodacom, I have now been waiting 3 weeks for the handset, I have been to the Vodashop twice now and all they tell me is the ware house has no stock. For 3 weeks now, surely Vodaworld should have the stock available, when i asked ...
Good Day Back in May 2011 i got a contract through vodacom. It was brought to my attention only months after that i had missed a payment for 1 month. I made that payment and still paid the penalties involved. My account was up to date with payments but then in December 2011 i was disconnected from ...
I logged a call almost FIVE YEARS AGO due to the most absolute pathetic excuse for cellphone reception I have in my area. I was asked to supply 5 other users with the same issue which i did. I was advised over time that they are in the process of erecting a tower and till today I am Still waiting. ...
I did an upgrade of my iPhone 4 to a white iPhone 5 16GB on 7 January and was informed by the agent that the phone would be on back order as Vodacom was awaiting stock. On 15 January I received an SMS from Vodacom indicating that the order was invoiced and delivery would be made shortly. The phone ...