I called in January to upgrade my tarriff plan from a business call to a top up contract. After confirming I could do this, the lady in the upgrades dept confirmed my contract would be migrated as at 1 Feb 2013. I called the upgrades dept the following day to confirm this again, to which they ...
I bought a 24GB upfront data package to use on all of my devices including my newly bought 3G iPad, only to find out that I can't get linked SIM cards. What a SHAM!!! Now I'm stuck with a data package for an entire year that I don't want because I can't use it with my iPad. You shouldn't sell ...
I reported a fluctuating cellular phone and data signal in the President Park area, Midrand to Vodacom. The signal used to be acceptable, but all od a sudden it went to bad/none. It is impossible to do business when you have to rely on such intermittent service. Vodacom sent me an sms on 18/01 to ...
I needed help with my contract as I had changed from a blackberry to an iPhone. The lady who helped me seemed unhappy to assist me and was very rude. She did not properly explain to me what I needed to do, I had to ask HER to explain to me. She basically spoke to me like I was an and that I was ...
I contacted Vodacom to upgrade my phone contract on the 24th Jan 2013, i spoke to Sylvia who advised me that the upgrade is successfull and will get my new phone latest Tuesday. I was given Order no: U453150 . Then on Tuesday afternoon when i did not get any response from Vodacom i decided to call ...
I had a night owl account with vodacom which I ended in July, 2012. Without prior notice, 2 months after I had closed the account they billed me for excessive data usage (R1600). I filed SEVERAL complaints with them in which I explained to them the following. After requesting that they atleast ...