I took both my cell phones in on 23/11/2013 because of faults. Wrote two contact numbers but main number was for my husband. Needless to say they registered a number that was not the main number. One phone has since been returned, apparently not under warranty, so they did not fix as they ...
Transaction in November on expired tablet sim card. I stay in Pta. in Springs. I reported this 25th November. Vodacom acknowledged the transaction. Zero progress in ending the contract and refunding a huge cell phone account. Consultants very friendly but useless - not one promise delivered. I ...
Hi. I was a Vodacom customer, but was reminded tonight why I changed to another service provider. A family member who is with Vodacom and is currently in Ermelo. There is very bad network reception in this city/town. I tried to report this as I am in Bloemfontein and struggled to make a proper ...
We paid the bill on 23 December 2013 via a bank transfer. We made the fault by using an incorrect reference number. But that is a simple and very basic accounting correction that should be quick to correct except maybe for Vodacom. On 30 December 2013 our phones were disconnected. We then ...
I am really disappointed that Vodacom, whom I've been with for more than 10years could be associated with Elite Mobile. I read reports on Hellopeter and found so many disatisfied clients on a daily basis. After a huge battle to get my laptop I eventually received it today, however its very clear ...
First and foremost: I always get great customer service from Kobus - one of the sales representatives at the branch mentioned. He deserves all forms of credit/reward you can give. Thanks, Kobus. Secondly, and my main reason for writing this complaint: It has been months since the following ...