I bought a phone on the 14th of Dec 2012 it started giving me problems in less than 3 weeks, then took it to totalsport in mamelodi where they adviced to take it back where i bought it, went to total sports in hatfield on the 23rd of Jan 2013 where i was escorted to vodacom to book it in. I was ...
After a long investigation the facts show that Game Waterfall Mall was the culprit. Thank you Wayne Swart of Vodacom for the immense effort you put in to solve the situation. Game replied that there is nothing they can do about it. Word of advice to Game... try and meet your customer half way even ...
My phone was booked in for repair and in Jan 2013 till today. when i was told that i need to pay for the repair and i contacted Vodacome call centre wanting to understand the reason why i should pay for repair. the consulted (Sarah) promised to get back to me about my query. After two weeks no one ...
In October 2012, I upgraded from a TOPUP 135 contract to the Smartlight 75 with Samsung S3. I was told that the new contract would take effect from 1 November and that the BIS and old contract thus ends at the end of October. I have now realised that vodacom have charged me for BIS in November, ...
I have been with Vodacom for YEARS and have had a 2 GB data bundle for a total of 4 years, having NEVER exceeded my R149/month 2GB. However, this month I am currently sitting with a bill of R5292.89!! I have no idea how I managed to use so much data in half a month but regardless of that, I was NOT ...
Its been almost two months that I am trying to resolve this queries on the contract. Every time I call in I have to hold for more than 30 min, ( and have to listen to the screaming music in the back groung) only to be promised they will call me back in 24hours. I call back the next day, hold for 30 ...