My wifes cell contract with Vodacom ends on 09 February 2014, but Vodacom still wants to charge us the full amount to be paid till end of February. Vodacom doesn't want to listen to reason nor are they willing to budge on the cost for the 19 days that we will not be able to use if the contract ends ...
Upgraded my contract on Saturday and my new phone was supposed to be delivered to my my office by 17:00 today. I phoned them at 15:00 just to find out how far they are and they told me that it still needs to be delivered. I explained to her that the upgrades number is not working and she was able ...
Bad customer service, no knowledge of how to resolve the problem. She was rude she proceeded to not forward my call to her supervisor. Had to call again and was helped my someone who was better equipped and better trained to assist with my query. ...
I phoned about a query for a quote for my phone that got lost (the quote got lost)! or a note was not added to the system or something like that. I phoned on the 15 of Jan about the query got told by siphisiso (sorry for the spelling) that his supervisor was in a meeting and she will phone me back ...
I send a phone in for repair 4 times and every time waited like a good persoon for 4 weeks for the phone. The last time it was said that it was water! i spoke to the call centre (10/12/2013) on 0821944 got told the supervisor will phone me in the same day did not happen, i phoned on the 12/12/2013 ...
(Short Version) On the 8th of December'13 I logged aquery regarding my internet billing. According to the consultant they have to log the query to their billing department. After numerous phone calls and no luck, I phoned again early in January '14. The consultant told me Vodacom will phone me ...