I have been billed since November 2012 for BIS & CLI when I upgraded to a data package. I only picked this up on the 25/05/2013. My query is currently sitting with the Customer relations Dept since the 25th. The first lady I emailed on the 26th in that dept told me they will get back to me. She ...
I called Vodacom Online Sales to purchase a SIM only data contract and naturally the call was attended to in under 2 minutes. I specifically requested a microSIM and was assured that it had been noted. Two days later I received a normal SIM, not micro as requested. Called after sales service and ...
I had brought in my new Blackberry 9360 for repairs at Canal Walk in Century City, Cape Town in less than seven days of having purchased it as the charging block was defective. I was informed that even if I brought it in within the seven day period after purchase, it would still have to be taken ...
It is with great dismay and disappointed in the manner in which your staff has treated my query. On the 27th April 2013 I purchased a Sony Xperia V handset to the value of R 6989.00, at Bayside Shopping Mall. A week later (06th May) I had to return the cell phone as it would not charge and was ...
On 20 April 2013, a modem bought in January 2013 at Vodacom, Hemmingsways on a two year contract, was given in for repairs. We have had trouble with the modem since we bought it in January. On 29 April we contacted the shop to ask about the progress of the repairs. They told us that it has been in ...
Already billed for the complete month and expected to pay for a service that gets cancelled within 24 hours on the 7th day of the month, how can this be? Am I not entitled to get my complete months service? And why then charge me double to re-activate it, so that I get what I paid for? ...