My phone was damaged a few months after upgrading in 2012, I called for a pay-in amount to get a new phone and was told R3300. I decided to call again last week and was told that there is no pay-in amount I need to qualify by either being in the 22nd month of my contract or spending around R240pm ...
I gave in my cellphone for repairs two weeks ago. The last i heard from vodacom was on the 12th of September. Today i called and was told i have to pay 1700 for water damage on the keypad... The phone never fell in water or never have i spilled any water on the phone. Four or five buttons on the ...
I would like to commend Vodacom's eService team on their wonderful service. To cut a long story short, my father is overseas and needed to have his number set on roaming. The team members were not only on the ball with responding quickly, but went through the trouble of contacting my father to ...
I have two contracts with Vodacom. I was due for an upgrade in Sept and I got a new Samsung Galaxy to replace my BlackBerry. During my upgrade the consultant let me know that my insurance premium would increase to R149, which I agreed too. A week later my S4 was lost during a car accident and when ...
On 2013-09-10, I upgraded my phone to a Nokia Lumia 720 and was sent from the store without confirming that the new handset was in working order. When I got home and switched the phone on, the screen only displayed in B&W. I returned to the shop on 2013-09-11 and was told that they had to send ...
When visiting the walk in customer service centre last night to collect my phone that was in for repairs I was immensely impressed with the service I received. Upon entering the store an advisor literally jumped off her seat to direct me to where I needed to go, their ticket system and how it is ...