How is it possible that after paying for "free" minutes each month on a Vodacom Everyday offpeak 120 contract for the past two years, I am now told that when I want to upgrade the contract and continue with Vodacom, I am told I lose ALL of my 350 free minutes. Minutes that are in fact NOT ...
On the 22 October 2013, I woke up to find a message on my phone saying I had requested a sim swap. My phone was no longer working because of the swapped sim card. I immediately called Vodacom customer centre using my wife's phone. The time was 5a.m. After holding the line for almost 30 minutes, I ...
I Upgrade a Talk 75 to MyGig 1 top up on 1 December 2013 and people at Incredible Connection talk us we can uses the data and the money Left over on the talk 75 will be transfer to my gig 1 data. We used the data packets and by the mid December 2013 we received a sms to inform use of high usages. ...
I would like to once again express my disgust at Vodacoms service levels, I was incorrectly billed for a upgrade on my account and Vodacom credited my personal bank account with an amount for a handset that I have never seen then deducted that amount. Vodacom found it fit to use my personal bank ...
I terminated my Vodacom subscription earlier than the contract renewal date because I was relocating to another country. I was given a cancellation quote and paid the amount within the stipulated 7 days, this was done at the beginning of November. At the end of November a months subscription was ...
I am still waiting 4 weeks later from my last conversation with Alessandro and nothing has been done and no phone call or email to say that my contract is cancelled. i woke up this morning to a nice surprise from vodacom deducting money from my bank account for my cell phone which is perfect and ...