I had an issue as per my previous compliant and it was suposedly resloved. I was assured by the call centre agent that the account has been cancelled and I would not be debited for the contract i took out and then cancelled. I then find out that I was debited for the last three months for a phone I ...
I took a 24 months contract with Vodacom which ended April this year 2013. To my surprise further and new deductions kept going off my account. I phoned to ask why the continuous deductions and was told l had renewed and taken up a new contract with a new phone. I went over to their offices in ...
I completed the online form to purchase the sim card that's loaded with 1 GIG of data per month for 24 months. Great deal that only costs R69. I was called back by Nompumelelo that assisted with finalising the deal and explained everything that i had questions about. She then advised that she would ...
I upgraded my contract on Wednesday the11th of Sep 13 I took a Samsung S4 Zoom, on Friday the 13th of Sep the phone stopped working. I took the phone back on the purchase slip it says that there is a seven day out of the box replacement now this was 2 days. when I got there they refused to replace ...
More than 1.2GB data on modem on Friday. It showed on modem and on sms that we requested from Vodacom. Suddenly the data available disappeared and I loaded 100MB from my phone to stop out of data usage. When I checked on Vodacom website WITH ANOTHER MODEM THE 100MB SHOWED AS DEPLETED AND I DIDNT ...
I currently have a contract with Vodacom and since December last year up until now I have been charged for sms ranging from R1.80 to R9.01 of which I only sent two in this time period. On contacting vodacare I was told I need to pay "R22.80 for each invoice (itemised billing) requested" ...