I took out 2 top up 135 contracts online. the consultant told me that my monthly bill would be R141.06 per handset for months. I was billed this amount for July. August they billed me R189.50 per handset. I called them 15 August and spoke to a consultant who said she will log my complaint. it will ...
When I log onto Vodacom's website using my unique log-in credentials I am offered a service that allowes me to "Buy Data Bundles" When I want to "Buy a Data Bundle" I am told that the selected Data Bundle is ineligible for Credit Card payment and that the amount will be added to ...
I phone 5 is the worst phone ever, first phone was 3 weeks old when the ringer stopped working, they took the phone in and gave me a refurbished phone back 2 weeks later. The second phone never has signal and drops every single call my phone bill is properly double due to the fact that I have to re ...
Vodacom took my payment late, then they debit my account 3 times on the same day. Then whan i call them to find out why they cant give me answers, and when i request settlement cancellation letters for my contracts they do not send it and i have to call in to complain about that as well. i will ...
I have now called in 3 times to follow up on a query that the agent i spoke to at vodacom last week Monday assured me will be sorted out by Tuesday. it's been a week and i have not received any feedback and every time i call they put me on hold for 10 minutes, then i hear somebody pick up the line ...
I was migrated to the incorrect package and logged a query 2 weeks ago with Vodacom I have made numerous calls to rectify this and am being shoved from pillar to post Is this the way to treat your customers. Calls for the agent that assisted me with the migration was suppose to be pulled, does this ...