I didn't receive my august itemised billing as I am paying for this service. I enquired and was told I need to fax ID copy which I didn't understand why I must do that since I have been receiving my billing all along. This morning (25 sep), I received june and july itemised billing which I don't ...
2 Months ago I was offered via telephone a R205 modem with a sim that includes 1gig data. When my order arived there was the R205 modem with 2 sim cards. Now I am struggling for 2 months with Vodacom to cancel the second sim that was incorrectly delivered by Vodacom. Every month I have to pay for ...
I cancelled my vodacom contract around May 2013. However, according to my credit profile (TRANSUNION), I still have a current balance of R145. Please update my account details with TransUnion please! I did try to resolve this over the phone. I was told to call 082 1905 by a c/care agent and when I ...
I upgraded my cell phone contract last week and got a Samsung S3 Mini, there is nothing wrong with the phone I just was not satisfied with how it works. I have had phones with keypads all my life and struggled with the size of the qwerty keyboard on this phone. I have 2 children and don't have time ...
Pathetic Service and Conduct of Vodacom Client Service Agents I have a very serious concerned in the manner in which Vodacom SA is treating its valuable clients. Here is the snapshot of what transpired. On the 18th of September I phoned the client services to query the following: 1. Format of ...
I just wanted to thank Mpho (I think that is her name but sure youcan check the system) I called as my ipad had stopped connecting. She was friendly, efficient and knew exactly how to help. she talked me through what i needed to do and then told me she would call back in 10 min to check it was ...