Good day. Last month my mother visited the Vodacom shop in Alberton City, as she was due for an upgrade and wanted to change her package. Her new package was meant to be a Family Top-Up which was done and she walked out with her new phone. 3/9/2013 we received a bill from Vodacom from her old ...
I am livid right now, for me to order a phone that took a week to be delivered, after the eventual delivery on Thursday I am still not connected to the network today, Saturday 15:00. This is after I spoke to countless agents at Vodacom centres, a Khosi, Brenda, Thato, Thobeka, still, no connection, ...
I found I had 26 megs data left on my computer one day last month. I bought a 500 meg bundle (promotional offer) immediately. This new amount does not show as a credit when I check my account balance. WHY NOT? I have now been told that the original 26 megs. will expire at the end of September. Why ...
Signed a contract for a new mobile phone on 27/09/13 @ Gateway Vodacom @ 11:00. Was told it would be active in a couple of hours. 24 hrs later still no activation. Contacted call centre, referred to activation centre who referred me to the store itself!!! Got told by some employee that only the ...
I phoned Vodacom customer care line last month after the 15th requesting them to change my debit order to the last day of the month and they debit my account on the 2 Sept my arrangement was the 30 of Sept I m not happy about their service as it is not my fault to update their system when I talk to ...
In 2011, my friend and I applied for the same contract with the same phone. RAM couriers delivered these packages. Got home and activated our sims and devices. After 2 or 3 months, i noticed that no money is being taken from my account, tried to phone vodacom, but not one consultant could tell me ...