I am using a vodacom wireless router on a permanent basis in the Kathu area and Sishen Mine. The data service in this area (where 11 000 people are working and operate on a daily basis) is extremely poor, and even voice calls are very limited to certain areas!!! It is not acceptable to not be able ...
I have a huge lack of signal usage in my area. I have logged numerous calls but no they don't react in a way to improve service. I have numerous phone and data contracts at Vodacom but cant use them as my cell phone has no 3G coverage and even the calls fail. ...
Got an samsung X-cover IP67 rated phone on contract. Software started to hang and freeze en reboot by itself during calls. So sent it in, got a reply that it got dropped and has scratch marks and will cost over R2000 to fix (almost the value of the phone) The phone is designed to be dropped, dust ...
I upgraded my phone on 20 September and was told that if I am unhappy within 7 days I could return and they would help me change the handset or package I chose. I returned today, and was told because there is nothing wrong with the phone, they cannot do the reversal. however, another branch in ...
I logged a complaint about a SIM card malfunction- I was told 24 hours to rectify and hear from a consultant. It's now 4 days later and I'm still waiting. This is an important business line which must be kept open- get your act together and contact me to sort out the problem. I cannot afford to ...
I fell in arears with my vodacom contract. In May I owed them R5000. My number was blocked (rightly so) and I accepted at the time that I will have to pay them before its unblocked. Every month they invoice me for another R1000. I have tried numerous calls to the customer care centre, visit ALL ...