They debited me on the wrong day and said it is a typing error. A manager called me and said they were going to archive the recorded tapes and give me feed back why i was debited a month earlier. Incompitence even management. Who do I call now??? what else is a typo in my contract??? incompitence ...
Short and sweet: Anthony as a manager has acknowledged my complaint, I sent to their relevant business unit, within 10 minutes after I sent the details - just to let me know that he is looking into the matter and of the reasonable time-frame for his anticipated response once he has completed his ...
After trying to get my insurance schedule by e mail I finally have the document. Portia was the only person to send the document to her comupter from their system aqnd sending on to me. I had asked numerous people from Virgin to send the document to me without success. I even contacted Iburst my ...
Thank you Brent for the great service you provided! After a month of no response from the 3rd party claim, i discussed the problem and that i intended to cancel my policy with Virgin money. You convinced me that you would assist me in resolving the issue, and that i shouldn't cancel my policy. The ...
After a month of no response to my claim, I contacted Brent with the intention to cancel my virgin money policy. I was disgusted with the service I was receiving from the 3rd party claims department, but Brent convinced me to try one last time. The matter was escalated for me and the authorisation ...
I requested Stanley to cancel my insurance and I 'm happy about assistance I got from him. That encouraged me to be a member infuture. ...