After a month of no response to my claim, I contacted Brent with the intention to cancel my virgin money policy.
I was disgusted with the service I was receiving from the 3rd party claims department, but Brent convinced me to try one last time. The matter was escalated for me and the authorisation received the same day! Without your assistance Brent, I would still be driving a damaged vehicle. We thank you for the extra effort and for the constant updates and follow ups. You are truly an asset to the company!! Well Done on the EXCELLENT service delivery!
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