I had originally booked a DIRECT RETURN flight from London to Cape Town for the christmas period however due to a change in circumstance - I had to change my dates and route. Initially they were fine about the date and route change - I paid the change fee and life was sweet. I than got an email ...
In January this year I traveled from LHR to JNB. When I arrived I discovered my son's car seat was broken. I immediately reported it at the airport but, as I live 7hrs away and my ride was waiting I was given a reference number and told to call from home. I did so and the utterly useless UK branch ...
My partner and myself were supposed to fly out of Johannesburg transferring through London and then arriving at our final destination of Los Angeles by Tuesday afternoon US time. However upon arrival at the Johannesburg airport we arrived to be told that there was engine problems, and had been for ...
My Sister, who suffers with crohns disease, encountered several problems whilst booked on the regular daily Virgin Flight to London. Firstly she had requested a window seat and this was not originally provided. Then, in the Airport the passengers sat for several hours before an announcement was ...
On the 27 February 2013 it was my first and the last time flying on Virgin Atlantic. I am a frequent global flyer, and decided to try your airline, because of the charismatic, inspirational leader behind the brand Sir Richard Branson. My flight was leaving at 21h25 and I checked in around 7pm, I ...
I have 250000 Virgin Atlantic Miles and have now for the past 2 years been unsucceful in using them. I have tried to book flight 10 to 12 months in advance and there are NEVER any flights available to use my mileage on. My miles expires in April 2013 and I just tried to book flights for December ...