I recently had to change a complicated airline reservation as my travel plans had changed. I contacted VAA and spoke to Pauline Melula. What a pleasure to talk to a friendly and ever so helpful member of the VAA team. Within a couple of days my new tickets were emailed too me plus a follow-up to ...
Wanted to change my flight date by a day. Called the reservations lines -UK (all of them including South Africa) and they just dont answer the phone! Called Sunday between16:30 and18:00 and then even 00:15. I did the live chat and they said the lines were busy and that i should call later. Even at ...
When I booked my flight I asked the sales consultant if it would be flexible for me to change my connecting flight as we have not applied for UK visas yet and accommodation was not arranged either. As you know to apply for a visa you need flight details and to book accommodation you have to pay ...
My son visited me from the UK and bought his tickets from Virgin. On 12 May I took him from Pretoria to OT Airport. He was booked on VS 602..I dropped him off at 18:15.He phoned me from a booth telling me he forgot his Cellphone at home. I knew he was stuck without his phone as ALL his business ...
My wife and I planned a holiday in New York for New Years 2012 and booked our flights through Virgin Atlantic we had a connecting flght in London. I have a condition with my knee's which could prove rather painful when travelling for a long period of time with my knees bent. So my wife and I ...
Flight from Johannesburg VS602 delayed by 24 hours. No one from Virgin to help with re booking connecting flights. Hotel we were put up in for the night was shocking. On arrival in New York our bags did not arrive and we were without clothes, toiletries etc for 24 hours. Again nobody cared at all. ...