I'm still Waiting for feedback 1) The day I have sign my contract with virgin active they have promised me the best service and a water bottle and virgin active sport bag!! Non of that happened and I have send emails to virgin active telling them about the poor service I got from Noordstad Virgin ...
I made a formal complaint about a month ago with the manager on duty, Vuyo, about the of items from my locker. She promised to "investigate" and get back to me and about more than 4 weeks later she has not done so. On the night in question, which was a Monday, I had left my bag and ...
When we arrived at the gym yesterday, we were told by reception that I am not allowed to train by myself but that I would have to train with a bio provided by them and which I have to pay. Nobody contacted us to speak to me and my spouse about it. I mean I need the exercise, and I cant work so I ...
Not having hot water is one thing but this has become something that happens often. I got up early to do my morning cardio and the arrive there and they have no hot water. This happens to many people.. Some drive up to 15 km from their house to this gym and then get ready for work here. I feel they ...
I froze my Virgin Active membership a few months ago and told them I will reinstate my membership once I'm ready to do so. They agreed and have been debiting R89.00 monthly for the frozen membership which I agreed to. This month I see a debit order for the full amount of R299.00!!! I did not agree ...
I would love that virgin active please explain what the they think they are doing, I was a member with the gym for a year then when the year was done about 4 months ago I cancelled my membership on time and was assured that no debits will go off in the future as I cancelled my contract, well today ...