I have been with a few gyms in my short 21 - year lifespan, especially a nightmare with Zone Fitness, but never have I encountered a gym as helpful and organized as Virgin Active Stellenbosch. Always clean and professional and willing to help. ...
Occupancy levels of your group exercise classes are very poorly controlled. The class occupancy is far more than the maximum that the venue allows. People are allowed to walk in late and have poor overall etiquette. The music system is not in a great condition. Some of the speakers do not work ...
More then 8 years ago I paid Virgin Active in full. The amount was plus minus R4200.00. Since then I did not hear anything from them for 3-4 years. Suddenly they started phoning and smsing me every 3 months. I asked them why didn't they phoned me earlier and a lady informed me that my number ...
Hi, I am using the gym almost exclusively for swimming and has the following problem. 1. The pool is used by external trainers 95% of the time. 2. The rest of the club therefor has 3 lanes to excersize in. 3. The club is one of the busiest, it is unfair, especially with triathlon season that ...
I called the call centre on 0860 200 911 to cancel my membership. ELIZABETH answered and supplied me with incorrect information then she gets arrogant. When i ask for the recording she snaps at me. She is rude & unprofessional. No wonder there are more complaints then compliments from Virgin ...
I am deeply saddened by Virgin Active. When I signed up I specifically said to the sales consultant (at Humewood Port Elizabeth) that at some point during my 24 month contract I would be taking a job in JHB and moving to Roodepoort permanently, at which point I would like to have access to a club ...