I refer to the above matter and to my visit at the Virgin Active Classic, Alice Lane branch in Sandton on 10 September 2013.I am pleased to report that I am outright enthralled with this branch and in particular with the exceptional service I received upon my arrival with regard to two very ...
When i joined Virgin Active they were not transparent as to whether i will get a refund once i activate vitality or not. I only got to know about it when they had to refund me and the lady (Thokozani) who deals with refunds was rude and unprofessional. i think they still need to take her for ...
Dear Sirs, I froze membership in May 2013 for 3 months. In August called call centre to get account active again from Sept and cancel contract by end of Oct for I'm leaving SA. Call Centre acknowledged it. Today I wasn't able to enter the club at Centurion. The system was blocking me out - saying ...
Good day I have signed a contract, stating that I will pay R209 pm for my membership. Only to find out, that on 2013/09/01, a debit order of R279.00 was taken by Virgin Active. What bugs me the most is that, NO COMMUNICATION was sent through to me, advising me of the increment. May I have my R70 ...
On the 09th of September 2013 the was the wrong disinfectant (pink) which was over diluted. When this was escalated the cleaning supervisor said it was a mistake. What measures were put in place to mitigate this recurrences (absolutely nothing). On the of 29th of August 2013 there was water instead ...
It was my first day at the gym and i felt at home due to great attitude of the above named instructor.she took me through all steps and made me feel comfortable. ...