As a student that studies Advertising and Brand Management, Virgin Active Table View has the best customer service experience i have ever experienced with any brand. They made me feel welcome on day one and the friendly attitudes and warm smiles just add to the motivation needed for gym! Seriously ...
I am really impressed with service I got after I complained on Hello Peter. Tracy-Lee called me the next day to sort this all out, Not only did they credit my account with the R115 I had to pay in banking Fees but also the wrote off the outstanding amount on my account as compensation for all the ...
MOST OF THE LOCKERS IN THE MENS CHANGE ROOM ARE EITHER BROKEN OR DO NOT HAVE KEYS! EVERY MORNING OR EVENING I STRUGGLE TO FIND AN AVAILABLE LOCKER! I AM TIRED OF WAITING FOR A LOCKER TO BECOME AVAILABLE. BUILD MORE, FIX THE BROKEN ONES AND REPLACE THE KEYS TO THE MISSING ONES!! ...
I am really frustrated as I previously contacted the head office for cancellation of my membership & my husbands due to our ill health in may 2013. The consultant had notified me that I will be paying a cancellation fee of R196 for myself as she had removed my husband off the system ...
Transfered to another city at the beginning December and started gyming in Cape Town, and I thought wow this is great, all gym access for December. When January comes by, I was blocked from going to the Cape Town gym, which is understandable. Then I called the call centre to have my gym membership ...
I have been erroneously billed after my contract has expired for 1 year. No invoices were issued until the 2 years after the contract had ended. I have recently found out that this is unlawful and that refunds were issued to those whom found themselves in the same situation. These are my virgin ...