I am still being debited the full amount for my membership even though I have converted to Momentum. I have only received feedback that a query is pending in my name, and I have to call in and wait on the line for ever before I am told that it is being investigated. I am also waiting for a refund ...
I had such a good time during the Fierce Work-out. We had a fantastic instructor (I apologise for not knowing his name- I had a look at the schedule but one version says Adrian and the other Maureen.) He had great energy, took the time to properly demonstrate the steps and interacted with us ...
I have been having a problem with Virgin Active for the last 2 months. It started when i wished to cancel my wife's and mine account, as we moved Medical Aids and were no longer under the vitality program. After contacting my branch i was told to pay a cancellation fee, which i paid immediately. ...
After speaking to virgin numerous times, i finally called again hoping that my accounts would be in order. little did i know that i will hold for over 20 minutes with a consultant who knew nothing. after hanging as i was put on hold for 90% of the time, no one bothered to call or email to follow ...
Spoke to Tshepiso on 31/01/2013 regarding my 30 days notice, she said that i needed to pay about 30% of the remaining contract, called H/O spoke to Monisa said that i needed to pay about 500 to cancel the contract & that i need to call the gym to get the copy so that i can see what i signed ...
On Tuesday afternoon 29th Jan 2013 @ 16h30 I arrived at the Chilli Lane Virgin Active to be confronted by a medical emergency happening at the gym. Few people get recognized for keeping composure under a stressful situation, which is what the Manager (Craig Taylor) exhibited. As a Health ...