I have been having a problem with Virgin Active for the last 2 months.
It started when i wished to cancel my wife's and mine account, as we moved Medical Aids and were no longer under the vitality program.
After contacting my branch i was told to pay a cancellation fee, which i paid immediately. The following month i was billed a strange amount. After calling the call centre i was told a certain individual would sort it out. He didn't and even stopped responding to my emails pleading with him to sort it out, i am assuming he didn't know what to do and thought that if he ignored me the problem would go away. After another month i called the call centre again and was helped by a very friendly lady. She did in 5min what no body else could do, BUT to my dismay i was again billed this month for my wife's account. I called them up again and once more was told it was a mistake and i would be refunded the amount in 7 - 10 working days!
What right do you have to incorrectly bill me them make me wait 10 days for my money. I have been on hold for hours and responded to many emails over the past 2 months. It is such a unnecessary and painful experience and it is still unresolved.
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