Good Day I joined Virgin Active in January based on the promotion that the first month would be free. A debit order went through on my account for the month of January for the total amount. I held on three times for over an hour in total trying to contact the admin department with no luck. ...
A few months ago I was phoned by the Virgin Active in Gatevilles/Athlone to upgrade my membership to Premier at no additional cost. As my one year contract ended and being on a month to month contract there was no need to update my this new Premier Membership. The sales consultant indicated that if ...
I called the call centre on 24/12/2012 in order to change my contract from vitality to multiply as Bankmed had moved books. I was then advised that I would be called back as no one was able to assist me, no phone call to date. I then contacted the call centre again on 30/01/2013 and was assured ...
Good day. My names Jonathan Burrows and i have signed up with virgin active in december 2012. My complaint is that i have been debited for full memebership for the past 2 months where i have signed up for a off peak and am on vitality. I have called in to the consultant to complain but nothing has ...
I have a query regarding my membership and question regarding moving my membership to a new gym in a different area. I have been constantly trying to call the Virgin Active call centre. On numerous occasions the voice prompt said the line is busy. Eventually when i get through, i hold on for at ...
I was on a virgin active membership for a month then i joined the multipy package, My medical Aid then cancelled their relations to Multipy and I was forced to go on a normal contract with Virgin Active, which i was on for almost a year. So effectively once i joined from January 2011 up to March ...