May/June 2012 my wife and I moved to a different suburb, and when we requested to change to a nearer branch we were advised to pay the outstanding contracts as a penalty (7/6 months) or wait for the contract to expire in order to change branches. Recently we received communication advising that the ...
I moved from Table View to strand and wanted to move my contract so i called the help line. The play allot of squash and loved the courts in table view but to my suprize the are no squash couts at the strand Virgin Active so the was no real point singning a new contract. I now years later recieve a ...
I was on vitality which was removed from bankmed medical aid and we where switched to Momentum Multiply. i have been with Momentum since Jan, Momentum have been billing me as well as Virgin Active. 450 from Momentum and 600 from virgin as i have a national pass. i Called in and spoke to a ...
I asked to be moved national and enquired at old eds they told me to call the call centre which I did but getting they experiencing high call volumes. So after a week of trying to contact the call centre during the business hours during my lunch breaks. I went to the old eds again and asked them to ...
This is the second time this year that I have had problems with billing for Virgin Active and I am extremely disappointed. I changed medical aids so I went from being an adult dependent to a main member on Discovery(& had vitality included.) I was assured by staff members that it would ...
It is so easy and fast to complain and I know I almost always complain about poor service because I was taught to give my best and to always practice excellence. Today, I would like to compliment Petunia and Ndumiso. Virgin Active Maponya Mall has hired the kind of people I would hire at an ...