We booked in a 2bedroom suite from January 4-11 this year but checked out the next morning due to poor services. Firstly check in time is at 15hrs, we arrived at 15:20 and had to wait 20minutes as the suite was still being cleaned. When we got there none of the lamp shades were working, the fridge ...
As a member of the "Exceptional Rewards Programme" offered by the threecities group, i express my indigmant and disappointment to have been affiliated to such a DECEPTION.It is unfortunate that a "REPUTABLE" company like this, and it's consultants, does not reveal the true ...
Booked for a dinner and Dance to have raw lamb and chicken, lack of service from so called members of management and being asked by the assistant General Manager how I would like her to fix it. Even after taking the time to phone it seems like ignorance is bliss. Will be letting everyone I know ...
My family booked into the resort on Friday the 15th November. Upon arrival in my room (one of the four rooms booked) the room looked ok and I unpacked. When i needed to get to the carpark to drive to a wedding we were attending, I must have gotten lost for over half an hour. The signage in the ...
This is the worst place we have ever been too. Requested a Deluxe room, drove 500 km to the place for 4 nights only to find a room that looks like a public garage, there was a couch that was stained, carpets dirty, the room had this awful stink like it was never cleaned. I even paid in advance and ...
The hotel itself is nicely located and the rooms are basic BUT our experience at the hotel wasnt. - I booked 3 rooms, one of which was to include a cot for our son, this was not available - There was a function at the hotel, no one notified us that there will be loud music, etc. With a 19 month old ...