I placed a fault this afternoon at 1 pm. my internet and landline were working at 10 am last and since there has been no dial tone. I have called at least 10 times during the day to try to escalate the problem as I needed our fixed today but I was given numerous excuses from your call centre and ...
Bookings was made and confirmed for new line installation on 2 different days now. After waiting the whole day, for 2 different days, no technician is piching up. Phoned the call centre only to be told that no technician will be comming out due to line problems in the area. Why don't they let u ...
I complained here a little while ago about the call center and difficulty having a line transferred. That was done after the complaint lodged here. However, the actual installation of the line is so pathetic that our line is essentially useless. We cannot make or receive calls properly, the line is ...
I sent my HUBBY to buy R60.00 Telkom voucher at Total garage Mandalay31/07 one of the digits was not clear. So yesterday he went to Telkom as in the voucher it states if any problems contact Telkom, he was assisted by Suzette first she said he needs to go back and when he refused to she then ...
A week ago I went to Somerset Mall's Telkom store to sort out a telephone line installation and ADSL package, On the phone, the call centre employees were incredibly helpful and told me that the telephone line and ADSL line would be installed within 7 working days. Fantastic! Much quicker than I ...
I would appreciate urgent response to a huge billing issue, i being double billed on two seperate accounts for the tel plus other issues. I am so frustrated I have spent hours on the phone to the call center as well as email to staff who said they can help me. I have had no success. I have been in ...