I have had a Telkom line for approximately 20 years using the Call More option. On 18 June 2013 I phoned and requested to be changed to the Telkom Simple Plan (R399 per month). What the advert says and what you get charged are COMPLETELY DIFFERENT. When you complain to Telkom Account department you ...
I reported my faulty line yesterday and the same day the technicians contacted me and the very same day issues was resolved. Thank you Telkom. I am amazed! ...
I recently moved to Telkom's awesome new package, Uncapped Advanced Internet, that finally aims to put South Africa on the Internet broadband map without breaking the bank. I was however double billed due to a mistake made during the subscription process. I couldn't get the problem resolved for ...
I applied for a new ADSL line more than two months ago. After a month of waiting, the line was installed and 2 weeks later the line was migrated. However, something went wrong as I can't connect to the internet. I've spoken to about 10 people at Telkom, each one with a different solution - it seems ...
We operate a customer service call centre and two of our ISDN lines went down on Wednesday. I logged the fault with Telkom and received a confirmation SMS with a reference number. Since then we have heard absolutely nothing from them. When I check on the status of the fault (on their website) ...
Dear George Wyngaardt, This issue dates back to the time when I was being charged for ADSL when I didn't even have it. I was also being charged for line rental at a location I no longer lived in as well as my current location. I spoke to someone initially as they apparently resolved it but nothing ...