We have contacted Telkom numerous times over the past few months to report a very slow ADSL line however the only assistance being a line reset. On Wednesday I contacted Telkom yet again after experiencing difficulty downloading my UNiSA files. I demanded that a technician be sent out to check the ...
My Telkom line has been broken since 27 July 2013. Call # 27BTK270713, Escalation # ARS 232827 Telkom wont stop my billing and refund me, nor will they fix the line. Telkom promised legal action if I don't pay for my broken line, as they will refund me when the line is fixed? What do I do next? Try ...
I moved and informed Telkom (on the 7th August) that I was moving to a new location and they had to cancel the account at the end of August. (reference for this is 83491935A) I was billed for this cancelled number for the month of September. I phoned to complain and explained what had happened ...
I have been having countless problems with telkom over the last 2 months. I purchased a new phone line inclusive of a 2mbps speed with uncapped data. Ever since then I've been struggling to use my line. I have specifically purchased this package for gaming and the odd browsing now and again and for ...
Very poor client service at the Telkom Direct shop at the Anajuba Mall in Newcastle this morning (Saturday). The lady on duty at the Sales Desk (Julie, I think?) helped an older gentleman in Afrikaans but reverted to English when she helped me. When I requested her to please address me in ...
Following the rain last weekend - our service was interrupted terrible - the entire area using the exchange I am on seems to be affected. My phone line, and ADSL are both down. I logged a fault with my ISP (Cybersmart) - who then logged the fault with Telkom. Some time during the week, ...