I now realise what Telkom Business' client retention strategy is. If you want to cancel your account-YOU CANT CANCEL IT!! I have been trying for four months to cancel two Telkom business lines I have not used for over two years with absolutely no joy. Every time you phone the Telkom Business assist ...
Telkom ignored my previous complaint, so here's the #2 one - I'd like a refund, half of this month has passed where I can't even stream 128kbps on a very expensive 10MB account. Complaint #1 For the last week my 10MB account has been performing worse than dial-up, running at less than 10% of ...
I bought the adsl special in December last year. Tried to hook it up last week but it would not work. Called the call center. It took 30 min for an agent to answer. After an hour on the phone the agent said there is a fault on the line. Called them two days ago the agent said there's a problem on ...
Phone and ADSL line stopped working on Monday 13 January 2014 at about 10h00. Contacted Telkom, 10210 to report fault. Ref# 687CTK130114 is issued. To date, no repairs, it has been escalated so many times, but no repairs. The staff at 10210 are very helpful, but cannot do much except escalate the ...
I have been phoning and complaing about my ADSL for the past 4 months and still nothing is been done. I wrote a complaint on here on 23 November 2013 and gosh what did i get back "Kindly be advised that the matter has been escalated to the relevant department to be investigated. We will ...
I ordered our new residential telkom line at the beginning of the year. Thw salesperson said installation should take two weeks. I had no problem, we all know how ling Telkom takes the technical department contacted me last week and informed me that they would be installing this Tuesday. Three days ...