First the bad: I have to move my service from one address to another, and was told that I have to move my ADSL line back to Telkom before raising this request. I requested my ISP to do that, and Telkom's first trick was to simply downgrade my line to a normal telephony line, instead of taking the ...
On Sunday 22 December we had a heavy rainstorm, and the lightning strucked a tree, which fell over our telephone cables. On Monday 23 December I logged a problem with Telkom via the sms line (as we can't make calls). They sent me a reference number saying a technician will call me within the next ...
I live in a rural area and am very dependant on Telkom communications particularly for family security. When our telephone lines were a while back Telkom said that they would not be replacing them and would instead provide us with a wireless phone. During the second half of last year we began ...
Applied on 12 Dec. 2013 to transfer my ADSL to my new premises - was told this was the quickest and easiest option. I received absolutely NO feedback as to the status of my application. Phoned again (1st week in Jan) and was told "your application is under investigation, we will contact you ...
I've been struggling with my Telkom line for close to a year now to be honest. The speeds are absolutely atrocious. I'm on a " 4 meg " line and get download speeds of anywhere between 2.1 kbps to 110 kbps averaging at about 70 kbps if I'm lucky. My speedtests are even more of a joke ...
We have an issue with our ADSL line at home, which is used for business purposes, since Friday morning. The fault was logged with MWEB who ensured us that it was logged with Telkom and that this issue will be sorted.By today, Monday, it is still not sorted and in fact, I have been on hold with the ...