I reported my telephone line down 021 424 6625 about 5 days ago and an extremely slow internet connection - a mission to report - then got a call stating that they knowe of the problem - but todate nothing has been done. As this is a business line I find this unacceptable - their service levels are ...
On Monday the 18th of Feb 2013, lightning struck our exchange in the Victory Park area (or so we are told by the person at the Telkom call centre), we called the support line and they logged a fault at the exchange and said that a technician will be out soon to resolve the issue. This was a big ...
Over the last month I have tried to install a telephone, fax and ADSL line for my practice. I am not working their yet... so I had to arrange with the current secretary, and Telkom for convenient times in between patient appointments. This turned out to be impossible! Appointment "dates" ...
13th Jan i called the call centre and asked for the prepaid line to be changed to the close opt 2 - so we could call during callmore times and weekends free - for an hour. Agent took the call and assured me this was going to be done on 21st Jan. Nothing happened and after numerous calls to telkom ...
I recently relocated to Kimberley. Upon arrival I placed an order for a Telkom landline with the view of getting an ADSL line as well at the Telkom direct store. I was told there was coverage in my area. Almost 25 days after, a technician comes through to do the install. He checks around and then ...
For the last 3 weeks I've been struggling with my line speed. I reported it last week Monday (11th of Feb 2013) and they said the fault has been logged and they will send someone, I waited for their call but nothing happened. Thursday I called again and they said they are going to send a technician ...