Saturday morning: Queue for 45 minutes for a R12 item. During the 45 minutes wait, two cuistomers get help. STRIKE 1 Eventually get to counter and told the item (back to back socket) no longer available. I know this is rubbish so ask where to get it. Reluctantly check and LO! its in stock. STRIKE 2 ...
For the last couple of weeks between 6pm and 8am and over week-ends the internet speed on our 2mb ADSL line is cut by more than half making it almost impossible to connect to even Google which can take up to 20 minutes to even see the home page. I have contacted the telkom call center numerous ...
Veni answered all my questions (numerous stupid questions) with such patience, kindness, interest and enthusiasm. Employees like her should be boosted so that others may see how you should be working with clients. People may be complaining about the hardware part of Telkom at times, but their ...
I have an uncapped account and for some reason my uncapped account is being softcapped as if its a capped account. Call centre unable to help me ...
The problems with the ADSL started on 8th February when my clients ADSL line started to drop intermittently. Logged a call with Telkom Ref No: 459CRK080213 and it kept dropping over the weekend. The call then automatically "resolved itself" so I was forced to log another call on Monday ...
I admit that I have paid late but I have paid. I called today and was told 48hours for re-connection was held on the call for over 30 minutes and then just transferred back to the q. I spoke to a manager called Charlie that said he will help out if I emailed him the proof of payment. I did so and ...