I ordered a Telkom ADSL package with a new line rental early in December, since then i have heard many excuses such as "we don't know when the techs set these things up, "the date for installation on our pc is always incorrect" "they made a mistake with your order and now 3 days ...
My ADSL line has been dropping everyday since the 6 Jan. I have logged a few complaints. The calls get closed but the problem does not get resolved. I am tired of logging calls for the same problem. Telkom's Group CE, Sipho Maseko, claims that customer service is a top priority. When will you ...
On the 16th January 2014 we reported that our telephone line was faulty (after repeated attempts to get through) and given a ref: 963CRK160114. Yesterday (7th day) we were told that a technician had been allocated. Today my wife phoned and was told that a technician had not been allocated. Despite ...
A cashier uploaded data onto an incorrect service number despite me giving the correct service number to her. When I realised this I contacted and went into Telkom Musgrave. Mariam who is the supervisor promised me this would be rectified in the afternoon of the 14 January 2014. To date I have ...
HI Telkom So for the past couple of days a client of mine is struggling with sending emails. The situation is that emails can be send from your mail website, but not from outlook or from a mobile device. I have tested and tried from different pc's and mobile devices and the same situation happens. ...
I had been a happy Telkom customer until I decided to move in March 2011. I then phone to relocate my services from where I lived to my new home. I was told that there would be no problem and no charge for the relocation. After 2 months of waiting for my service to be reconnected, I was told that ...