Following reporting a fault to Telkom, no one can advise what is happening or provide a timescale for the fault to be sorted out. Having made repeated calls and escalation emails nothing. It is typical of Telkom to its customers over, abuse its monopolistic position and still expect to be paid for ...
"Your escalation reference number is ARS 223849. We apologise for any inconvenience caused." This was the message received by Telkom in March 2013, the final result, Telkom had placed us back on the prepaid option & we were given credit on our line for the inconvenience caused. Thus I ...
Graham was quick, helpful, kind, patient and willing to do more than required. I asked about WI-FI coverage and he took the time to explain how it all works, where I can obtain it and then took the time to check if my debit order instructions were ok and if I got my account delivered to the correct ...
I had two faults; a problem with my ADSL line, and a noisy phone line. I reported the fault to Telkom on March 28 and received fault reference: 522CNK280313 An individual fixed the ADSL connection, but the phone line is still VERY noisy. In addition, the ADSL does not work when the phone is in use ...
I have a Telkom line for my business which included ADSL and 20Gigs of data. On 19 March 2013, I requested the ADSL service, the line and the data, be cancelled. The data was cancelled immediately and was told I needed to email a letter, CK doc and ID Copy to [Email Removed] for the line to be ...
Hi guys Just want to say thanks to Mike Kumalo at Telkom, firstly I had a great experience, they answered the phone promptly and Mike assisted me quickly with relevant information. What a great intelligent experience! Thanks for the friendliness and promptness ...