I paid my account on 14th May, contacted call centre to notify them & sent confirmation by email. Received SMS regarding same amount due on 20th May, resent the email notification. Received confirmation of receipt of my email. Subsequently received more SMS reminders and ultimately a warning ...
I went to Supercall Cellular in Clearwater mall to upgrade my phone on 5 May 2013. There was a debit order that was not processed that I had to pay first. Godfrey informed me that he will in the meantime order me my phone, then when he get's proof of payment I can just collect my upgrade. I made ...
My wife and I have been loyal customers of Altech Supercall since 1999/2000. My phone was handed in on 17 January 2013 for a repair on a cracked screen at the Randfontein branch which would have been an insurance claim. A few weeks later I phoned Randfontein and was told that my phone was lost at ...
I think for such a big company to have such bad service is sad. I called Altech Supercell on the 18/03/2013 to report 4 faulty lines. They transfer my call to technician dept and i have been holding on for more then 15 min with no answer. I then call again 6 times after that. Everybody i spoke to ...
On 11th March at 9:10 I sent two faxes to Altech Supercall Cellular. The Fax service I use advised me that the faxes had been received by Supercall cellular. Prominently on these faxes are the words please acknowledge receipt of these faxes by email. My email address is also displayed on the fax. ...
On 5 December 2012, I requested that Altech activate the Airtime transfer option on my phone, I completed all the relevant documentation and mailed it to the Customer Services department that same day. Since then I have re-mailed and called them on numerous occasions and to date still do not have ...