So finally we managed to get hold of a "senior manager" Rita Chamberlain - maybe I should have asked her to verify her credentials?? I get an email from Sicelo at the Service Recovery Unit of Standard Bank when after what is now nearly 3 months we still have no answer on our home loan ...
I am the holder of an Elite Plus Credit/MasterCard. I have been having problems with service since day one on withdrawals. Had to wait in line for 2 hours to see consultant to change the daily and monthly limits. Still did not work. Spent almost an hour with call centre and still no assistance. I ...
Good Day Two weeks ago i did a inter account transfer from my current account into my credit card using the mobile banking app. After five days had passed with the money still not reflecting in my credit card account, i called standard bank to query this. I was told that standard bank is ...
My mother appointed Standard Bank as the executors of her estate upon her death. She passed on in March 2013 and Standard Bank was advised accordingly. The Consultant advised us not to contact any creditors as they were responsible for winding up the estate. In May 2013 we received a letter from ...
I can't recall the last time I was able to phone Standard Bank once, reach the department I'm looking for and be assisted successfully in one go. Today again, I searched for my branch's contact number online, because from past experiences I find that working via the national call centre, it just ...
On 3 June I lodged a claim with SBSA insurance, regarding a huge leak in my water pipes. The plumber took until the 6th to realise there's nothing he can do (due to not showing for 2 days). On the 7th I am informed (after phoning the bank myself - they don't phone you) that the claim will be paid ...