I applied for a UCount rewards card on programme launch. On activating I noticed that I was not given credit for various products I held etc and was thus on the wrong tier. Phoned the call centre and was told that everything would be fixed as the tiering would be updated on Thurs 11 July. Checked ...
I was recently a victim of internet frad through my Standard Bank internet banking account. The R75000. I reported the matter to Standard Bank and they investigated the matter. They found that I had indeed been a victim of and they could not explain how the whole incident happened. Now they say ...
I applied for customer assist on the 20 June 2013 and ever since I haven't received any feedback as yet. I called several times, and was told that my documents are captured and ill be contacted by the manager. Its been a month already and nothing yet. I never received this kind of service from ...
We made an investment of a substantial amount NINE DAYS AGO at the Springs 5th Ave Branch. Up till today there is no sign of the investment. I phoned today at 9:30 am and asked to speak to the branch manager Mrs Bebita. I was promised that she would phone me back within the hour. FOUR HOURS LATER I ...
It would be nice if you would give customer service TRAINING to the people making the calls. STANDARD BANK has been calling our office number for 4 YEARS, and every week I make it clear that the person you are still trying to reach DOES NOT WORK HERE! Ofcourse, the consultant making the call does ...
I have had NON stop problems with Std bank. I am so irritated and upset... a few years ago, i made a call and decided to reduce my Od, the worst thing I could have ever done, Sandton Standard bank had problems with their systems and needless to say they NEVER did the reduction and i started getting ...