I was appalled when my mother told me of her experience at Std Bank Primrose last week. She was the victim of discrimination at its best, inflicted by Bridgette Bokaba in Special Banking. She was slack in performing her duties and when reprimanded, lashed out and made vicious statements in the ...
My Father died and the account has not been frozen despite giving K90 a death certificate. It is impossible to phone the Branch directly as the "customer care centre" (ccc) does not have the number- they can only trf you. The number is not on the statement nor can I find it anywhere on ...
I called Roxanne Smith at the Rondebosch branch (021 680 4716) on Friday and left a message for her to call me back urgently regarding my online payment limit (which is currently R0 and needs to be adjusted so that I can make urgent online transfers). Four days later and she still hasn't returned ...
After being dianosed with a chronic illness that has rendered me disabled, I put in a claim on my rcp & overdraft as I have personal policy protection on both. Firstly it took them months & a complaint about no response to result in my claims finally being assessed. I sent in all ...
I am very unhappy with the way that standard bank is handeling my query. I applied for customer assist with them about 3 months a go. Not once have they given me a call back to advise on the progress of my query. I have to call them and use my one money to get feedback each month and every time I ...
I have had an account for over 15 years but have received consistently poor service. Customer Service at branch level is poor and the Prestige call center is a joke, i just waited for 20 plus minutes (Not the 1st time) without any service!!! Time to change banks ...