I LOADED AIRTIME ON MY CELL C PREPAID SIM CARD ON 05/08/2013. I HADNT USED THE PHONE THAT DAY BUT ON CHECKING MY AIRTIME BALANCE WAS SURPRISED TO FIND THAT IT WAS R23 LESS THAN THE AMT LOADED. AFTER QUERYING THIS WILL THE CELLC CALL CENTRE, I WAS ADVISED THAT SMSNET HAD DEDUCTED THIS AMT. I HAVEN'T ...
Billed for services not subscribed to. Contacted MTN today and was informed by the consultant I was billed by Smsnet-sa. The MTN consultant offered to instruct Smsnet on my behalf to cancel the unauthorised subscription and that cancellation will be confirmed by sms. Still waiting for the sms. I ...
I have been realising that i've recently been losing alot of airtime after i recharge. Just not sure when this actually stated but i've noticed when i checked my balance after making a call on the 3rd August 2013 that my airtime went on fast, ok thought it was probably because i was abit long and ...
I saw charges going through my data card account which I use for my iPad. The charges are labelled SMSNET and I have been charged since 8 April on a daily basis with an amount of R2.64 excl VAT. Upon phoning SMSNET, I was treated dismally by customer service who refused to help me and said the ...
Two individuals that live on my premises have had their prepaid airtime debited by you, without ever having subscribed to your services. One is with MTN and one is with Vodacom. Looking through the complaints, I see they are not the only ones. Kindly sort this matter out, and refund the money you ...
Hi thank you for replying, this goes back to mid December when it was noticed and a complaint lodged with youre call centre, waspa and mtn The cell number involved will be listed below, I want to know what was subscribed to and what phone was used as well as how much content was downloaded if any, ...