Where do I start?. after using DHL for years my supplier suddenly sent goods with Skynet as the SA contractor.. well well... apart from them NEVER updating their online tracking Service, I had to wait 4 days to get my good cleared from Customs!! ( DHL - SAME DAY!!!), the service is shocking, they ...
My parcel was supposed to be delivered last week Friday as per Skynet's 5 days till delivery period (as communicated to me by them). Phoned this morning to find out where my parcel is, and all I am told is that it is with the driver, and I must call him myself, they don't have their numbers... ...
Skynet delivered my parcel on the 13th of Feb to the wrong address, and the maids sister at that address signed for my parcel and subsequently went home to Mpumalanga. Skynet did eventually contact her and threatened her with legal action so she apparently sent the package back via postal services ...
What started off at the beginning of the week as a headache and a worry, was turned into a smile and relief when my 5-day-long issue was escalated (at my request) to Charles. I have said it already, but I have to make is clear that awesome service, and more importantly understanding and clear ...
I have not received my parcel uptill now. First their manager Mrs Linda Andrew asked me to send $150 as the fee. After I sent the money to the address she provided and had conversation with them for two times. Now she told me that there are some custom fee a total of $325. I want to complaint ...
I was sent a package from Hong Kong via DPEX Worldwide to be delivered to me in Durban and upon tracking my package on their website I found that the package had an incomplete/incorrect address. I then tried to contact Skynet to rectify this (on Friday 17/05/2013) and was able to speak to someone ...