SA1018 from Bloem to JHB on 4 Feb delayed causing me to miss the gautrain as it had closed by the time I got there. Instead of my normal R145 to Hatfield, I had to take a R700 cab. Thanks SA Express for costing me R555 more than I planned. ...
We were left stranded in a foreign country for 5 hours. Our 2.5 hour direct flight to Cape Town ended up being a 14 hour travel nightmare. We were routed via JHB 5 hours after scheduled take off to find our bags had been lost. We then had to wait a further 3 hours for a connecting flight. There was ...
I emailed the below to SAA on Wed, 4 Dec. - My team of 4 have been travelling around SA on SA Express and SAA from Monday, 2 Dec until Thursday, 5 Dec. Monday, 2 Dec we were happy and even a bit of a bumpy flight into Cape Town couldn't damper our spirits. We changed our later flight from Cape Town ...
I tried to book a flight with SA Express, clicking on the available flights the website said that it is no longer available. I tried a few times, giving the website some time to update. I then called the call centre only to have my frustrations intensified! I spoke to the person on the line and ...
Got bumped of an earlier flight because of aircraft rotation. Then delayed because of an incoming flight that is running late. Not the first time either. Flight 1505 to George 4th December. Took them 6 months to respond to previous complaint. ...
I booked a flight with SAA express PMB to DBN. The plane could not land due to weather conditions which is understandable. What is not understandable is SAA Express' poor response to the situation. We were packed into a bus and shuttled to DBN. At the DBN airport no one at SAA knew that we were ...