A Ticket was booked to fly from OR Thambo to Bloemfontein for the 17 th of July departing at 18h30. We arrived at 18h05 and was told the gates closes 30 minutes prior to the flight. No luggage to check in! and struggled for 10 minutes at the 'e-counter' On the confirmation email I received it ...
My child was needed to be flown to the Red Cross Children's hospital in Cape Town ON 03 June 2013. The company (AMS) could not at the time inform me if me and my wife could accompany my child on the flight. I booked myself a ticket with SA Express (ETKT0832119587822) if we could not be able to all ...
I would like to take this opportunity to thank SA Express for their ignorance, thoughtlessness and the effort they used to ignore my emails and telephone calls with reference to my complaint of food poisoning that I got from food served on a flight. Regardless if I was the only one or one of one ...
My suitcase was damaged during a SAX flight from ORT to Richards Bay on 31/05/2013. It was reported broken at the SAX counter and the empty broken suitcase was flown to Johannesburg on 3/06/2013. SAX communicated that they are not able to repair the hard shell suitcase and will replace it or I ...
I telephonically booked flights for my 5 year old daughter from EL to JHB (incl return) and was told that tickets for minors only cost 75% of the normal price. This turned out to be incorrect!!! Well, booking was made, and confirmed the next day, then a sponsored payment was made and I received the ...
I would like to draw your attention to the poor service we received from SA Express. Due to bad weather we were stranded at PE airport on Sunday. SA Express handled the situation dismally. They did not notifty their passengers abt the cancellation, when we enquired they kept telling us wait 3 hours ...